Booking Guarantee & Payment system:

ALL CREDIT CARD PAYMENTS
When we receive your booking form, If you wish to pay by credit card, we will send to you an invoice with a weblink to pay online. Payments are made using a secure payment system from our bank. Please note: For all Credit Card payments there will be an additional charge of 3% to cover the credit card fees. 

For ADVANCE or  HELISKI bookings
We ask for a deposit of 50% of the total amount of your activity. (for Heliski we will let you know the amount required for the deposit )
This can be paid by Credit Card. The balance will have to be payed by Credit Card or Cash for Heliski
The reason we ask for a guarantee is to ensure availability of your ski or snowboard instructor or mountain guide. 
Once we have guaranteed your booking we will suggest alternative dates to other clients to ensure your activity occurs on the date you booked…
Payments are made using a secure web link from our bank, that we will send to you, to pay online…(Please note we do not accept American Express)

FOR LAST MINUTE BOOKINGS (2 weeks before coming, and when you book only 1 half-day or 1 whole day and for all booking during Peak Periods (e.g Christmas, and all school holidays in France and Europe) We ask for payment of the total amount of your activity. 
This can be paid by Credit Card or Cash with credit card details as a Booking Guarantee
The reason we ask for for full payment is that we will book and reserve your guide/instructor for these dates and consequently refuse other clients for the same dates, to ensure your activity occurs on the date you booked…
Payments are made using a secure web link from our bank, that we will send to you, to pay online…(Please note we do not accept American Express)

CASH PAYMENT is always possible:
If you prefer to pay in cash, we ask for credit card details to guarantee your reservation.
For administrative reasons, we will charge a deposit of 10% (for any shopping basket over € 600) on your credit card and the balance must be paid in cash on the first day of your activity
Please note: in this case we cannot confirm any reservation without guarantee by credit card

If several half-days or full day sessions are booked, we ask you to pay the balance on the first day of your activity

Upon receipt of your deposit payment or credit card details guarantee (for all cash payment) : We will send you a final confirmation of your booking…
Without a booking confirmation from us, we can not guarantee that your booking is confirmed.  If you have any questions about your booking confirmation, please contact us.

Bad weather in winter: Always good to enjoy snowfalls in winter in our ski areas.
Ski & Snowboard lessons: We do not cancel any ski or snowboard lessons in the case of snowfalls or bad weather - unless the avalanche risk is 5/5 and all lifts are closed.
We will always find an area within Chamonix or close to Chamonix for your ski lessons.
Off-Piste: The Mountain Ski Guides / Ski-Snowboard Instructor will always try to find some good spots where it is possible to ride, for example in some other ski resorts where we can have very good off-piste in the forest like Courmayeur in Italie or Saint-Gervais/Megève (20mn from Chamonix)
Vallée Blanche: Your safety is our priority, so if the Guide decides that the weather is not good enough  for Vallée Blanche, he will be happy to suggest an alternative off-piste day, for example an off-piste experience on the glaciers on the back side of the famous Grands-Montets ski resort, an off-piste day in the Italian ski resort of Courmayeur or next to Chamonix in Saint-Gervais/Megève  - all of these ski resorts are included in MBU ski pass.
Heliski: In the event of poor weather conditions for the Heli flights, alternative itineraries are chosen by the Guide in nearby areas for Off Piste Skiing, Ski Touring etc… If the Guide judge that the conditions in the mountains are too challenging and there is a safety risk, it will be possible to postpone your day. In the event it is not possible we will refund your deposit  or payment

For all our winter activities in the event of extreme bad weather or extreme avalanche risk (level 5) whereby all ski areas in Chamonix and nearby resorts (France& Italie) are closed we will postpone/reschedule your activity or provide a refund.
Please note: the Mountain Guide or Ski-Snowboard Instructor can decide and apply changes in the program during the day, according to the weather and snow conditions, skiers physical conditions and skills.

INDEPENDANCE AND SECURITY:
Taking part in ski lessons implies a certain autonomy on the part of the client and does not make you solely dependent on the instructor or instructor-guide.
Each student must take care of their personal safety and that of others.

OFF PISTE , VALLÉE BLANCHE , HELISKI
It is impossible to guarantee always perfect champagne powder snow conditions. Each client must ensure their attention and personal safety under the advice of the Mountain Guide.
The practice of off-piste skiing constitutes the acceptance of possible natural hazards. The supervision by an instructor or instructor-guide does not eliminate the inherent risk of skiing off-piste in the mountains. We highly recommend our clients have appropriate travel insurance that covers Heliski and Off-Piste Ski / Snowboard activities.
 
Please note that not any refund can be made in the event of an insufficient technical level (Vallée Blanche - Off Piste Skiing - Heli-ski & Heli-snowboard ) or if we have to cancel due to your failure to comply with the safety instructions, given by your Ski-Snowboard Instructor or your Mountain Guide

Your Ski-Snowboard Instructor or Mountain Guide will meet you at the lobby of your Hotel or at your accommodation or at the lift station agreed with your Instructor or Guide (eg Aiguille du Midi for Vallée Blanche) to explain to you the daily program and changes if necessary.

Please note:
As with all climbs in the high-mountain environment, the ascent of Mont Blanc or any other high summit is dependent on weather conditions. 
The high-mountain environment is directly impacted by global warming. The rise in temperatures leads to a reduction in snow cover, which causes more frequent rock fall. 
The normal route on Mont Blanc, and the climb to the Goûter hut in particular, is no exception. 
The mountains impose their own rules and, owing to bad weather or an unsatisfactory level of danger, the climb may not be possible. 
If this is the case, we will suggest an alternative objective depending on the conditions, such as the Gran Paradiso 4061m or Monte Rosa 4634m

The ascents described above is a guide only and may change depending on the people abilities, opening times for the cable cars, weather conditions and conditions in the mountains. Refunds will not be made for changes to this programme.

Please note: not any refund can be made in the event of an insufficient technical level ( Canyoning - Via Ferrata - Mountaineering - Mont-Blanc ascent ) or if we have to cancel due to your failure to comply with the safety instructions, given by your Mountain Guide or Paragliding Instructor.

Please note our cancellation policy:

If you cancel 30 to 15 days before the activity, we will charge  25% of the total amount.
If you cancel 14 to 8 days before the activity, we charge  50%  of the total amount.
If you cancel less than 8 days before the day of your activity, we charge 100% of the total amount.
If you need to cancel your booking for medical reasons, please ask us for an invoice for your cancellation insurance

By completing and returning your booking form to us, you confirm that you have read and accept the informations and conditions specified above.